The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Space may include: | buildingscar parkingfacilitieslandlettable areasproperties. |
Relevant people may include: | architectsbuildersclientscolleagues and supervisorslegal representativesmembers of industry associationsprincipalsservice providersusers. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Relevant documentation may include: | agreementsbuilding codescertificates of occupancycontractsleaseslicencespermitsplansspecifications. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirements award and enterprise agreementscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawhome building requirementsprivacy requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Clients may include: | company managementfund managersfund providersgovernment and legal instruments or agenciesinstitutionsinternal and external property groupsowner-occupiersprivate investorsproperty agentsproperty ownerstenantsusers. |
Tenancy guidelines may cover: | access and egressbuilding codesmaterial types and usepermitted usepresentationstyle of fit-outtypes of finish. |
Users may include: | bankersclientscompany boardsfund managersfund providersinstitutionsinternal and external property groupsowner-occupiersprivate investorstenants. |
Resources may include: | materialspersonneltools and equipmenttrainingtransport. |
Interpersonal techniques may relate to: | active listeningclear presentation of optionsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingtwo-way interactionuse of language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Specialist advice may be sought from: | architectsbankers and financiersbuildersbusiness consultantsgovernment officialsinvestment consultantsmembers of industry associationsplannersreal estate agentssolicitorssubcontractorstechnical expertsvaluers. |
Feedback may be sought from: | clients and their legal representativessupervisors and colleaguesformal and informal performance appraisalsworkplace assessment. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
| |